Support

Write to [email protected], or use Profile › Support in the app (it attaches the app and OS version, no photos or chat history). Beta testers can also send feedback with a screenshot from TestFlight. We aim to answer within a few working days; requests about your personal data within one month.

FAQ

How do I delete my account?

Profile › Account › Delete account. Full steps and what is kept: Delete your account.

How do I export my data?

Profile › Account › Export data › Prepare export. You get a JSON file with your profile, diary, weight and chat (photos as references). The link works for one hour; request it again if it expires.

How do I delete only my food history?

Profile › Account › Delete food history. The account, goals, weight and dishes stay.

How do I turn off AI processing?

Profile › Settings › Privacy and consents › AI recognition. Manual entry, search, barcode scan and favourites keep working. Health data consent is in the same place.

The app says the recognition limit is used up

AI recognitions are limited per day. Photos are counted separately from text. Meanwhile enter the meal by hand, by search or by barcode.

The calories look wrong

Recognition gives estimates. Open the entry and change the amount or the dish, or use Refine (“no oil”, “200 g”). Tell us about badly wrong cases and the type of dish.

Which languages and devices are supported?

English, Russian, Ukrainian, Polish, Czech and Slovak. The closed beta runs on iPhone through TestFlight.

Is Gramito medical advice?

No. Values are approximate estimates. See the medical disclaimer and the Terms. For health concerns talk to a doctor or dietitian.

Is the app for children?

No, Gramito is for adults (18+).

Contact

[email protected] · data and privacy questions: see the Privacy Policy · company details: Company info.